We have the expertise and knowledge to assist you with repairing any issues that cause error codes on your Candela GentleMax and GentleMax Pro systems and handpieces. Below we have listed some common error messages. Please contact us for more information or if you have other error codes on your machine.
Error Codes 14.1 and 14.2 – Power Supply: These error codes indicate a problem with the power supply on your Candela machine. The High Voltage Power Supply (HVPS) will need to be tested and most likely replaced.
Error Code 6.1 – Calibration Issue: The cause of this error code could be due to a number of different factors:
Laser lamp failure (most common problem)
Burned or dirty optical lenses
Optical alignment issues
Laser cavity issues
Software calibration issues
Error Code 15.1 – Power Issue: The cause of this error code could be due to a number of different factors, however it is most likely due to a handpiece problem.
IPL & Laser Parts Repair & Refurbishing 